My day job is as a CRM consultant for Professional Advantage. I help companies implement the Microsoft Dynamics CRM platform so that they can streamline their business processes such as sales pipeline management, helpdesk / service management, and marketing automation.
I've just written a post over on the PA Blog about using Mobile devices to help your sales team get the most out of your CRM system. It talks about a few ways to help make sure your sales team fully utilise the system you've just implemented, rather than just see CRM system maintenance / usage as a chore.
While I'm guessing my typical blog audience won't find this too interesting, some of you may be intrigued as to what I actually do at work. Hopefully this helps... and of course, if your organisation has issues managing sales or service let me know and I'm sure we can help you out :)
Thanks for reading.
© Copyright 2006- Ross Poulton. All Rights Reserved unless explicitly defined.
Opinions expressed here are my own, and not those of my employer or any other party.